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Terms – conditions of sale

1. Acceptance

Acceptance of any order by the purchaser for the supply of goods will be subject to these conditions of sale.

2. Prices

PRICES QUOTED ARE NORMALLY EXCLUSIVE OF VAT & CARRIAGE PAID TO THE KERB SIDE UK MAINLAND, EXCLUDING HIGHLANDS AND ISLANDS ON ALL ORDERS OVER £50.
Products which require crane/hiab offload may be charged for but notification will be made prior to despatch of goods and you will have the right to cancel at this point.

Whilst we shall endeavour to maintain the prices shown, this we cannot guarantee & we reserve the right to charge the price ruling at date of despatch. In the event of a price alteration after an order has been placed & prior to despatch notification of such alteration will be made before despatch of goods. Orders under £50.00 in value will be subject to a £4.50 minimum carriage charge.

3. Specifications

Due to continual improvements in the design & manufacturing methods strict accuracy of specifications & illustrations cannot be guaranteed. So that any product improvements can reach the purchaser as soon as possible the Company reserves the right to change design of specification without formal notice. Stated load capacities are for evenly distributed loads only and must not be exceeded.

If you require specific colours, sizes, capacities, delivery dates or other criteria these must be marked clearly on your order.

We will acknowledge your order during normal working hours (Mon-Fri 8.30-5.30) with a confirmed cost and estimated delivery date. If this is not acceptable, we will try to resolve any issues to your full satisfaction. If we cannot, you can cancel your order without charge prior to despatch of goods unless products are being made to order.

4. Guarantee

Where the goods have been supplied by the seller and are found to be defective, the seller shall repair, or at their discretion, replace defective goods free of charge within one year (unless otherwise stated) from the date of delivery, subject to the following conditions:
4.1 The buyer notifying the seller in writing immediately upon the defect becoming apparent.
4.2 The defect being due to faulty design, materials or workmanship of the seller.
4.3 Any goods to be repaired or replaced shall be returned to the seller at the buyer’s expense, if so requested by the seller.
4.4 Where the goods have been manufactured & supplied to the seller by a third-party, any guarantee granted to the seller in respect of the goods shall be passed on to the buyer.
4.5 The seller shall be entitled at their absolute discretion to refund the price of the defective goods in the event that such price has already been paid.
4.6 Guarantee excludes product finish, locks, wheels & castors.
4.7 The remedies contained in this clause are without prejudice to the other terms & conditions herein.

5. Delivery

Delivery times are estimates only & the company shall not be liable for any loss or damage resulting from any delay in delivery. In particular we shall not be liable for any matter which results from any act of God, war or riot, extreme weather, strikes or any other events which are beyond our control. The company reserves the right to deliver Goods by instalments, each instalment being treated as a separate contract. Goods will be delivered at the point most convenient to our carrier, usually the goods inwards dept or reception always on the ground floor / kerbside. Further transfer or installation within the purchasers premises, particularly for large or heavy items, must be arranged prior to delivery and will be charged extra. All goods must be examined & signed for on receipt.

You or your authorised person must be present to receive and sign for delivery, any failed attempts may result in a return delivery charge and leaving goods without a signature is entirely at “the purchasers” own risk. Some products may require a small amount of assembly by “the purchaser” after delivery to keep transport costs down.

6. Claims

All goods must be examined upon receipt & any damage or discrepancy MUST be noted on the carriers sheet. The company must be notified in writing of any damage or incomplete delivery within 3 days of delivery. No claims for shortage or damage will be entertained after a clear receipt has been given to the carriers. The company will not be liable if this procedure is not followed. Total non-delivery due to loss in transit must be notified within 7 days of invoice. Goods are not sold for any particular purpose, the end user should be responsible for the suitability of the product for use. The company shall not be liable for any indirect or consequential loss arising out of or in connection with the sale of Goods.

7. Return of goods

Standard goods will only be accepted for return after prior agreement with us & within 10 days of receipt.  A handling charge may be imposed and carriage charges for the outward journey plus the return of standard goods are payable by the purchaser.

Bespoke goods manufactured specially for a customer or specially ordered goods will not be eligible for return.

Cancellations / Credits are issued by the payment method originally used. Cheques will be issued up to 10 days after your original payment date to allow sufficient time for security checks. Credit or Debit cards will be issued quicker but may take up to 14 working days to show on your statements dependent on your bank.

8. Payment

If credit terms are agreed by “the seller” payment in full shall be made within 30 days of the invoice date. Failure to meet these payment terms shall result in “the purchaser” being liable to pay interest at 4% above the Nat West base lending rate on outstanding monies until payment in full is received.

If credit terms are not required / agreed, payment of fully cleared funds will be required in advance of despatch of goods. Please note you may have to wait up to 5 working days for cheque payments to be confirmed as valid and cleared by Nat West Bank before your goods can be despatched.

9. Reservation of title

Goods supplied will remain the property of ‘the company’ until full payment is received.  In the event of sale of these goods to a third party “the company” reserves title to the proceeds of sale. Responsibility for maintenance & insurance passes to the purchaser on delivery.